1. My theme is not visible in the addon
Please check if name of the template folder in the WHMCS directory has not been changed, otherwise please contact our support and Report Bug
2. Addon is not visible in admin area
Please check if steps described at Installation - Acivate Addon section have been performed correctly, if so please try to reupload the files to the server, again. Otherwise please contact our support and Report Bug
3. My template displays unformated
If the template styles did not load correctly and you see unformated page (as on screen above) in the addon or the WHMCS theme, please check the WHMCS System URL in WHMCS General Settings. If you are using SSL it should be starting from
4. MarketConnect banner on the clientarea dashboard is not showing
Please configure WHMCS MaretCconnect product as described in their documentation
5. MarketConnect banner translations
If you want translate Market Connect banner description please enable
Dynamic Field Translation in
General Settings and add translations to Market Connect Products Groups.
You can find more details in WHMCS documentation
6. Can't upload logo in branding addon section
Please check if you have "write" permission to save images on your server, and in the theme directory:
7. Complete order page is not styled
WHMCS load some files from the first folder (ordered alphabitecally) at
/templates/orderforms/ and ignored the currently active theme.
Please make sure that our template is at the first position if you sort folders alphabetically, only then all the files will be correctly loaded from our template.