When it comes to customer support, transparency is key. Support Hours for Lagom WHMCS Client Theme (opens new window) extension empowers businesses to provide customers with clear operating hours for support departments. This means customers always know when to expect help and when they can anticipate a response.
By eliminating uncertainty, this extension minimizes frustration, enhances satisfaction, and builds trust. Stay tuned for our documentation on setting up and configuring the "Support Hours" extension, and revolutionize your support operations.
On this page, you'll see a list of created "Support Hours". Here you gain complete control over your support department's operating hours. In this article, we'll walk you through the ins and outs of this essential feature, ensuring you can seamlessly manage your operating hours, add new ones, and toggle the activation status.
Here is an explanation of the columns displayed in the "Support Hours" table.
Here, you can easily craft operating hours instances, configure availability for specific hours and days, and assign them to the appropriate support department. It's your go-to resource for finely-tuning your support schedule for a seamless customer experience.
The "Operating Days" function is a feature that enables you to select specific days of the week during which designated departments will be available. By choosing from a list of weekdays, you can precisely configure when support or services will be accessible, helping you align your operations with your customers' needs and expectations. This function empowers you to optimize your service schedule for enhanced customer satisfaction.
The "Working Hours" function provides the ability to define specific time frames during which support services are available on selected operating days. This feature allows you to set the hours of operation for your support department, ensuring that customers know when to expect assistance. It enhances clarity and helps you meet customer expectations effectively.
The "Apply Holidays" option allows you to determine whether specific support instances should adhere to the Holidays settings. This option is enabled by default when creating a new support hours instance. When disabled, the selected support departments will remain open during holidays, as configured in the extension settings.
Specify the support department (opens new window) for which information about availability should be displayed. You have the flexibility to choose multiple departments from the list, ensuring that customers see the schedules of the relevant teams.
"Holidays" settings is a crucial component of our system. Here, you can effortlessly configure scheduled holidays for your support team. During these designated periods, your customers will receive notifications that support will be temporarily unavailable within specific timeframes, ensuring clear communication and a smooth support experience. Learn how to streamline your holiday management and enhance customer satisfaction.
"Holidays" setting will be commonly shared between all "Support Operating Hours", which will be created in our extension.
In client portal information about "Holidays" will be shown as in below example:
Configure settings which will be shared across all support operating hours. Customize where operating hours information is displayed, set your time zone, define time formats, and more. Learn how to optimize your global settings for a seamless and tailored customer support experience.
With the "Display On" setting in the "Support Hours" extension, you control where operating hours information appears in the client portal. Choose to display it on all support pages for comprehensive visibility, or select specific pages from a predefined list to provide targeted information.
When "Support Ticket List" page will be selected, and you'll have more than one support hours instance activated in your settings. Multiple panels will be shown, as in below example"sa
Choose the time zone to be displayed for your customers in the client area. This setting is essential for accurate calculations, ensuring the correct presentation of online or offline status for configured support instances.
Choose time format, which should be shown for your customers in client area, there are two settings to choose from:
When this option is activated, the support hours will display either an "Offline" or "Online" label based on the current support availability.