Common Problems

• Order Process
  • Error 404/403 when accessing oder process
  • Quick Cart Popup Does Not Work

Order Process

Error 404/403 when accessing oder process

This issue usually occurs when the Lagom Smart Order Form installation was not completed correctly or some required files are missing from your environment.

What Can You Do?

1. Verify that the rewrite rules in your .htaccess file have been added correctly. Follow the steps described in the Installation Documentation.
2. Make sure all required files are uploaded:
   • Reupload the templates and modules directories
   • Reupload the order.php file
   • Place them in the main WHMCS directory on your server

Quick Cart Popup Does Not Work

This issue may occur if the "View Cart" menu item has been renamed or modified, which prevents it from being detected correctly.

What Can You Do?

Using Lagom WHMCS Client Theme

If you are using the Lagom WHMCS Client Theme, you can fix this using the built-in Menu Manager:

1. Go to the RSThemes addon
2. Open the Menu tab
3. Navigate to the Secondary menu section
4. Locate the "View Cart" item
5. Expand Menu Item Display Settings
6. Add the following class in Custom Classes: nav-item-cart

Without Lagom WHMCS Client Theme

If you are using a custom menu, modified or another theme, you need to manually update the "View Cart" item and add the required class: nav-item-cart.