Licensing & Support

• General Information
  • Frequently Asked Questions
• Assign License to Extension
  • Login To Client Portal
  • Choose Production License
  • Choose Development License
  • Change License
• Product Support and Access Duration Policy
  • Support and Downloads Availability
  • End of Life Policy
  • Patches and Fixes
  • Recommendations

General Information

Lagom Extensions has been designed to extend the Lagom WHMCS Client Theme and that is why they do not use their own licensing system. They are offered in two variants: Single Domain and Five Domains. This categorization ensures compatibility with the corresponding license type of your Lagom WHMCS Client Theme. To prevent any compatibility issues, it is crucial to match the extension’s variant with your theme's license type. We recommend verifying the extension type before making a purchase, to guarantee seamless integration with your theme license.

• Single Domain Extensions: These are intended to be used ONLY with a "Single Domain" license type of the Lagom WHMCS Client Theme (opens new window).
• Five Domains Extensions: These are intended to be used ONLY with a "Five Domains" license type of the Lagom WHMCS Client Theme (opens new window).

For example, if you have the Lagom WHMCS Client Theme with a "Single Domain" license and wish to enhance it with the "Custom Code" extension, you must select the "Single Domain" version of the extension to ensure compatibility. Similarly, if your Lagom WHMCS Client Theme license covers "Five Domains" and you intend to use the "Custom Code" extension across multiple sites, you should opt for the "Five Domains" version of the extension.

Frequently Asked Questions

Q: “I bought a Single Domain extension. Can I use it just for one domain, while using Lagom Client Theme Five Domains?”

A: No, you can not use the Single Domain Extension type with Lagom Client Theme Five Domains at all. Extension’s variants (Single Domain and Five Domains) do not indicate the number of domains, but specify the license type of the main Lagom WHMCS Client Theme product.

Assign License to Extension

Before you will be able to activate Lagom Extension, you have to assign it to correct Lagom WHMCS Client Theme license.

Login To Client Portal

1. Login in to our RS Studio Client Portal (opens new window).
2. Navigate to My Services (opens new window).
3. Choose an Extension that you wish to manage and click the “Manage” button.

Choose Production License

IMPORTANT: Verify that the type of your extension is compatible with your Lagom WHMCS Client Theme license type. If your license does not appear on the list, make sure you have selected/purchased an extension that matches your Lagom WHMCS Client Theme license type (Single Domain or Five Domains), as detailed in the General Information section.

1. Click on the input field and choose your production Lagom WHMCS Client Theme license from the dropdown menu.
2. Click on the “Change” button.

Choose Development License

IMPORTANT: Verify that the type of your extension is compatible with your Lagom WHMCS Client Theme license type. If your license does not appear on the list, make sure you have selected/purchased an extension that matches your Lagom WHMCS Client Theme license type (Single Domain or Five Domains), as detailed in the General Information section.

1. Click on the input field and choose your development Lagom WHMCS Client Theme license from the dropdown menu.
2. Click on the “Change” button.

Change License

If you decide to activate Extension for different Lagom WHMCS Client Theme license, you can easily done that by following the same steps as above and assigning Extension to different license.

You need to remember that change of license assignment will deactivate extension on previously assigned license.

Product Support and Access Duration Policy

Support and Downloads Availability

All versions of our Lagom WHMCS products receive full support and access to downloads for 24 months from their release date. During this period, customers can benefit from comprehensive support services and have unrestricted access to download the respective versions from our client portal.

End of Life Policy

After the 24-month support period, the download of that version will no longer be available through our client portal. It is important to note that once a version reaches its end of life (EOL), support for that version may be limited or entirely unavailable. We encourage our customers to stay updated with the latest versions to ensure they continue receiving full support and access to new features and improvements.

Patches and Fixes

We do not release any patches or fixes for versions that have crossed their end of life date. To maintain optimal performance and security, we recommend upgrading to the latest version of our products.

Recommendations

For the best experience with our Lagom WHMCS products, we advise customers to:

1. Regularly check for new releases: Stay informed about the latest updates and enhancements.
2. Plan upgrades accordingly: Ensure that your system is always running a supported version.
3. Contact support for upgrade assistance: If you need help with upgrading, our support team is here to assist you.

By adhering to these guidelines, you can ensure continued access to our high-quality support and the latest product advancements.

For any questions or further information, please do not hesitate to contact our support team.