2.1.0 version fo SupportPal Module Integration, introduced new extension which gives you new management options described below. To start configuration, you have to visit "SupportPal Module Integration" extension, which is available in RS Themes addon, under "Extensions" tab.
This sections allows you to assign predefined or custom graphics for Knowledgebase categories.
To assign new icon, to the specific category, you have to know its ID:
This settings allows you to define amount of columns, for categories boxes:
Select the order in which ticket messages are shown, ascending where the latest message is last or descending where the latest message is first.
Pages tabs allows you to choose between different templates for selected pages.