/ /website-builder/ /extensions/ /module-integration/ /order-form/

# Update

In this article, you will find out how to successfully update Lagom WHMCS Client Theme. We will guide you step by step through the whole update process.

# Product Requirements

Below is a list of requirements for latest product version:

  1. Requires IonCube Loader 10.x and later.
  2. Supports PHP 7.2.x and later.

IMPORTANT: It is highly recommended to increase the "Server Timeout" (max_execution_time) setting to a minimum of 300 seconds during the installation or update of this product. Once the installation or upgrade process is complete, you can reset the server timeout to its default value.

During the initial activation of our product, the addon creates all necessary databases and loads the required configuration. If this process is interrupted due to insufficient "Server Timeout" (max_execution_time) duration, our addon may not function correctly or may not work at all. This could result in missing features or errors related to missing databases on your WHMCS pages.

If the server interrupts the addon activation, you may need to deactivate the RS Themes addon using the "Clear Database Records" option and then activate it again. However, it is strongly recommended to increase the "Server Timeout" (max_execution_time) setting before performing this action.

# Before You Begin

  1. IMPORTANT - Ensure that the Lagom WHMCS Client Theme version, which you would like to install, is compatible with your WHMCS installation! Check the compatibility list here.
  2. We are continuously striving for excellence in testing all our new releases, however, we strongly recommend giving our product a try on your WHMCS installation before activating it. You can preview the installed theme by clicking the "Live Preview" button as presented below.
  1. If you have ordered the Basic or Advanced integration from the RS Studio team, then please make sure that these packages have been updated. What is important, we need 16-32 business days to update customized packages for all our customers. The version of the customized package needs to be the same as the latest theme release, otherwise, your custom package has not been updated yet.
  2. IMPORTANT - Make a full backup of your WHMCS server and database.

# Download Files

  1. Log in to our RS Studio Client Portal.
  2. Navigate to My Services.
  3. Choose a product that you want to install and click the “Manage” button.
  4. Download the latest version by pressing the “Download” button on the main product page. If you would like to choose one of the previous releases, click “Show all files”.

# Upload Files

Lagom files can NOT be uploaded using ROOT owner, as files and folders uploaded using root can not be overwritten by RS Themes addon. This will cause issues during activation of the Lagom Color Schemes.

  1. Extract the .zip folder that has been downloaded from the Client Portal.
  2. Upload the php71+ content to your FTP server.
  3. Make sure that during upload process all files has been uploaded correctly without any errors.
  4. Once Lagom package has been correctly uploaded to your WHMCS Server, please check if files and folders located in /templates/lagom2/core/styles/ has write privileges.

# Visit RS Themes Addon

  1. IMPORTANT - Once all theme files have been uploaded to your server, please proceed to “WHMCS Admin Area > Addons > RS Themes” and "Manage" theme for which you have performed an update. After entering our addon page, you will be able to implement all necessary changes in database structure as well as perform automatic update of Lagom Styles.

# Update Extensions

Please verify if Lagom Extensions you are using are compatible with the theme version that has been installed.

  1. Visit the extension documentation.
  2. Initiate the update process of incompatible extensions.

# Clear Cache

  1. Clear your browser and server cache (for example Cloudflare).
  2. Clear the WHMCS template cache in: Utilities > System > System Cleanup > "Go" > "Empty Template Cache".

# Common Problems

To find out more about common problems and errors, navigate to the Common Problems article.