# Licensing & Support
Lagom WHMCS Client Theme licenses can ONLY be purchased from our website, there are NO resellers allowed to sell our licenses or products. If you have ordered your product/license somewhere else, it means you have purchased illegal software. Contact us to learn more.
# Lagom Licensing System Explained
Lagom uses a licensing system that checks your license every day by connecting to our server. It verifies details like your domain, IP address, and directory. If it finds a difference between your server details and what is saved on our licensing server, it will try to reconnect and verify the license over the next 30 days.
Grace Period: For the first three days, no error message will appear. This grace period helps avoid unnecessary alarms if there is just a temporary issue with your server or network. If the problem continues after three days, you will see a message saying you have 27 days left to fix it before your theme switches to the default WHMCS theme, and theme settings are blocked.
# What to Do If You See a Licensing Error
If you see this message:
"ERROR: Lagom WHMCS Client Theme Your server details do not match the details saved on our licensing server. Please reissue the license key in our client portal or contact our support. Please act fast because after 27 days, your theme will be switched to the default WHMCS theme, and theme settings will be blocked."
Here’s what you need to do:
- Reissue the license to update the saved details (domain, IP, directory). Follow the steps in this guide: License Reissue Documentation.
- The system checks the license once a day. After reissuing, the error might still show for up to two days. If it does not go away after that, contact our support (opens new window).
# What Happens After 30 Days?
If the issue is not fixed within 30 days, the Lagom Client Theme will deactivate, and WHMCS will switch to the default theme, with theme settings blocked.
# Product Version Access Validation
To ensure transparency and proper license usage, we have introduced a mechanism that checks whether your license has access to the version you are trying to download or install.
# How does it work?
Each Lagom WHMCS Client Theme license includes access to "Updates & Support" for a defined period – for example, 12 months, depending on the selected billing cycle.
- During this time, you can download and use any version released within your active subscription.
- After your support period ends, you will still have access to versions released during the active period, but you will no longer be able to download or install newer updates.
The system automatically validates which versions you can access based on their release date and the validity of your subscription.
# How to check available versions?
In the Client Panel (opens new window), under the "Products" section:
- An active "Download" button means the version is available to you.
- A disabled button means your license does not cover this version.
To regain access, simply renew your subscription. For more details, visit the Renewing Access to Technical Support and Updates (opens new window) section.
# Example
You purchase the Lagom WHMCS Client Theme with a 12-month plan on May 1, 2024. Your support and updates access ends on May 1, 2025.
- All versions released up to May 1, 2025 are available to you.
- Trying to install a version released after that date (e.g., version
2.3.5from May 12, 2025) will trigger an error message until you renew your subscription.
# License Validation and File Integrity
Our system ensures the integrity and compliance of your installation through a robust license and file validation process. This feature checks core addon files to confirm they have not been modified or left incomplete due to upload errors or file handling issues.
This validation ensures that all addon files are uploaded correctly, so it is essential to upload all files fully during installation and updates. Skipped files can lead to error messages.
Additionally, the license checker files are secured to prevent tampering. If you have purchased the Encoded licensed version of our product, modifying any addon files is strictly prohibited. Any detected alterations will result in the product being automatically disabled.
# Alert Notification:
When an issue is detected, an alert is generated to inform you of potential file integrity issues. This alert aims to help you maintain compliance with licensing terms and ensure that all functionalities are set up correctly. Below is an example of the alert you might receive if the system identifies any concerns:
Detailed Steps to Resolve Issues:
Verify File Integrity: Check the list of files mentioned in the alert. Compare them against the original files from your installation package.
Re-upload Files: If discrepancies are found, re-upload the original files from a verified source to ensure that all files are correctly in place and unmodified.
Contact Support: If you continue to experience issues after following these steps, please contact RS Studio technical support (opens new window) for further assistance. Our team is ready to help you resolve any licensing or file integrity concerns.
# License Reissue
When you move your WHMCS system or install the Lagom product on a different WHMCS installation and if the domain, IP address, or directory you use for the Lagom product has changed, you have to update your license:
- Log in to our RS Studio Client Portal.
- Navigate to Products.
- Choose the Lagom WHMCS Client Theme product and click on the "Manage" button.
- Scroll down and click on the "Reissue" button, this will force the update of your new server details.
# Development License Reissue
Initial activations of development licenses are processed automatically. However, any changes to the licensed environment - including updates to the domain, IP address, or installation directory - require manual license reissue by our support team.
To request a reissue of your development license, please contact us via the RS Studio Client Portal - Open Ticket, and include the following information:
The valid domain name of your development environment (Valid Domains).
The valid IP address of the development server (Valid IPs).
The valid directory path where WHMCS is installed on your development server. (Valid Directory)
Once we receive these details, our team will update your license accordingly.
Please note that this process is necessary for each change of environment to ensure the license functions correctly.
# Change License Key
If you'd like to use a different license key in our addon, please follow the steps below:
- Copy your new license key.
- Navigate to “Addons” and click “RS Themes” in the WHMCS admin area navigation menu.
- Click the “Manage” button next to the product installed in the previous steps.
- Paste your new license key into the provided field and click the “Refresh” button.
# Renewing Access to Technical Support and Updates
When you buy the Lagom WHMCS Client Theme, you get lifetime license for our product. However, if you do not have an active subscription, you will not have access to our "Technical Support" and product "Updates", including the ability to download newer versions. To regain these features, you need to renew your subscription. This can be done either by renewing the subscription for one year or by turning on the Auto Renewal function.
Follow the steps below to renew your subscription.
- Log in to our RS Studio Client Portal.
- Navigate to Products.
- Choose the Lagom WHMCS Client Theme product and click on the "Manage" button.
- Choose "Renew Service For 1 Year" and if you want, "Turn Auto Renewal ON".
Renew Service For 1 Year: This button allows you to renew your subscription for one year. By selecting this option, you will have access to technical support and product updates for the next 12 months.
Turn Auto Renewal ON: This button activates the auto-renewal feature. When this option is enabled, your subscription will automatically renew each year, ensuring continuous access to technical support and updates without the need for manual renewal.
# Product Support and Access Duration Policy
# Support and Downloads Availability
All versions of our Lagom WHMCS products receive full support and access to downloads for 24 months from their release date. During this period, customers can benefit from comprehensive support services and have unrestricted access to download the respective versions from our client portal.
# End of Life Policy
After the 24-month support period, the download of that version will no longer be available through our client portal. It is important to note that once a version reaches its end of life (EOL), support for that version may be limited or entirely unavailable. We encourage our customers to stay updated with the latest versions to ensure they continue receiving full support and access to new features and improvements.
# Patches and Fixes
We do not release any patches or fixes for versions that have crossed their end of life date. To maintain optimal performance and security, we recommend upgrading to the latest version of our products.
# Recommendations
For the best experience with our Lagom WHMCS products, we advise customers to:
- Regularly check for new releases: Stay informed about the latest updates and enhancements.
- Plan upgrades accordingly: Ensure that your system is always running a supported version.
- Contact support for upgrade assistance: If you need help with upgrading, our support team is here to assist you.
By adhering to these guidelines, you can ensure continued access to our high-quality support and the latest product advancements.
For any questions or further information, please do not hesitate to contact our support team.