End-of-Life Policy for Lagom Product Versions

We would like to inform you about a significant update regarding the implementation of our End-of-Life (EOL) policy for all Lagom WHMCS products, effective immediately. This policy is being implemented to ensure we can offer the best possible support and concentrate our efforts on the latest product versions. By focusing on the most current versions, we can provide enhanced security, improved performance, and access to the latest features and innovations.

What Does This Mean?

Effective immediately, all versions of our Lagom WHMCS products will receive full support and access to downloads for 24 months from their release date. During this period, customers can benefit from comprehensive support services and have unrestricted access to download the respective versions from our client portal.

Once a specific version of our product reaches its EOL date, it will be subject to the following limitations:

• Limited Technical Support - Once a version reaches its EOL, support for that version may be limited or entirely unavailable, as we no longer maintain development servers for these versions.
• No Product Download - Each version of our products will be fully supported and available for download for 24 months after their release date. After this 24-month period, the download of that version will no longer be available through our client portal.
• No Fixes or Patches - No patches or fixes will be released for versions that have crossed their EOL date.
• No Security Patches - To maintain optimal performance and security, we recommend upgrading to the latest version of our products, as no security patches will be released for EOL versions.

Required Actions

To ensure a smooth transition and continued access to your necessary files, please take the following steps:

1. Download Older Versions - If you need access to older versions of our products, please contact us by the end of this year. Starting next year, these files will no longer be provided even via our contact form. Ensure you save these files locally if you plan to use the EOL versions.
2. Stay Updated - Regularly check for new releases to stay informed about the latest updates and enhancements. Plan your upgrades accordingly to ensure your system is always running a supported version. Subscribe to our newsletter to be up to date with the latest releases and news.
3. Upgrade Assistance - If you need help with upgrading, our support team is here to assist you. Do not hesitate to reach out for any assistance required.

Where to Find the EOL Information for Lagom Product Versions?

End-of-Life dates will be displayed next to each version on your product management page and in the changelog, as shown in the screenshots below.

Product Management Page

Changelog

The Importance of EOL Policies

EOL policies ensure effective resource allocation, enhance security, streamline support, ensure compatibility, and drive cost management. By adopting EOL policies, we maintain high standards of quality, security, and performance, ultimately benefiting both our developers and users. Here’s why EOL policies are essential:

• Resource Allocation - EOL policies allow our development teams to concentrate resources on current and future projects, driving continuous improvement and innovation. By phasing out outdated versions, we can introduce advanced features that better meet the evolving needs of our users.
• Enhanced Security - Security is a top priority for us. Older software versions are more susceptible to vulnerabilities. EOL policies encourage users to upgrade to newer versions with the latest security enhancements, protecting them from potential data breaches.
• Streamlined Support - Supporting multiple software versions can be complex and resource-intensive. EOL policies reduce the number of versions that need support, enabling our support teams to provide more efficient and effective assistance to users of current versions.
• Ensuring Compatibility - As technology evolves, older software versions may become incompatible with new systems. EOL policies ensure users transition to versions compatible with the latest technologies, maintaining seamless functionality and performance.
• Cost Management - Maintaining outdated software is costly. EOL policies help manage these costs by focusing resources on newer, more efficient versions. This allows us to allocate our budget more effectively, ensuring better service and support for our customers.

We hope this update provides clarity and encourages you to keep your systems up-to-date. Our commitment to delivering exceptional products and support remains unwavering, and we look forward to assisting you in this transition. For any questions or further information, please do not hesitate to contact our support team. We are here to help you transition smoothly and take full advantage of our innovative Lagom WHMCS products.