We are excited to introduce a brand-new update that puts customer privacy and support experience at the forefront. The release of Lagom WHMCS Sensitive Data 1.0.0, alongside Lagom WHMCS Client Theme 2.3.6 and Support Hours 1.2.0, brings a host of enhancements aimed at elevating your service capabilities, helping you protect sensitive data and simplify communication, all within a modern, intuitive interface.
Sensitive Data Extension – Safe, Seamless, Secure
Lagom Sensitive Data Extension ensures that any confidential details submitted by your customers are automatically encrypted, routed only to authorized departments, and stored securely in compliance with modern privacy standards. Thanks to granular permission controls and seamless integration into your WHMCS system, you can now manage sensitive information confidently without compromising accessibility or security.
Sensitive Data For Your Customers
From login credentials to diagnostic information, your customers can now securely share sensitive data with a multi-layer encryption system that guarantees each piece of submitted data is securely protected. This ensures your team has the full context from the start, speeds up resolution, and strengthens trust in your support process.
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Simple And Secure Way To Share Sensitive Data
During WHMCS ticket creation, a dedicated, encrypted text area appears exactly when needed, during the submission process, allowing users to provide confidential details upfront without relying on follow-up emails or insecure messages.
Customer Access and Control Over Shared Data
Build customer confidence by allowing them to review and update their sensitive data at any time. Whether they need to correct an error or clarify a previous entry, this flexibility ensures transparency and gives them greater control throughout the entire support process.
Customer-Controlled Sensitive Data Removal
Empower your customers to manage their own data by allowing them to delete sensitive information once it is no longer required. Whether the issue has been resolved or the data is no longer relevant, this option promotes transparency and supports minimal data retention, reinforcing trust in how your business handles private information.
Sensitive Data For Your Support Teams
Handling sensitive customer information efficiently and securely is critical to delivering fast and trustworthy support. With Lagom Sensitive Data, support teams gain real-time visibility and control over confidential data shared during ticket creation. From streamlined access to centralized management, this extension equips your team with the tools they need to resolve issues faster and with greater confidence.
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Direct Access from the Ticket View
Support agents can instantly identify if a ticket contains sensitive data thanks to clear indicators visible in the ticket list. When needed, they can view, edit, or remove this data without leaving the ticket view, eliminating the need to switch contexts and helping your team respond faster and more accurately.
Centralized Data per Customer Profile
All sensitive information shared by a customer is automatically linked to their WHMCS profile. This creates a unified, customer-specific view of confidential data across all tickets, enabling authorized team members to work with complete context and ensure more informed, consistent support.
Smart Visual Cues for Quicker Management
To boost efficiency, the system adds visual indicators to both ticket and client list views whenever sensitive data is present. These quick-glance cues help support staff prioritize cases and identify action points without opening each ticket, enabling smoother navigation and faster issue handling.
Sensitive Data Extension for Administrators
At the heart of the extension is a flexible configuration panel that gives you complete visibility and control over how sensitive data is handled in your environment. From permissions management to full modification history tracking, every interaction with sensitive data is logged and transparent. The extension also supports multilingual environments, helping guide users from various locales to safely share private information.
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Simple Configuration For Secure Data
To enhance data security, you can configure exactly which team departments are allowed to manage, review, or receive sensitive data. All these permissions can be easily managed from a single configuration page in the Sensitive Data extension.
- Grant departments access to the Sensitive Data Extension, allowing them to manage sensitive data within your system.
- Allow departments to Access Sensitive Data in the WHMCS Admin Area, enabling them to review data directly in WHMCS without modification privileges.
- Specify Display for Selected Support Departments, ensuring customers share sensitive data only with designated departments.
Monitor Activity Regarding Sensitive Data
Transparency and control are key. The extension automatically logs all activities related to sensitive data, letting you monitor every change, track any team interactions, and maintain full oversight, ensuring your customer’s trust is always well-placed.
Manage Data Provided By Your Customers
Sometimes, data sent by your customer can be outdated or incorrect. With this extension, your team can modify or remove data as needed, ensuring all details remain up-to-date and relevant. Whether it was submitted inside or outside of your support system, all entries can be centralized for streamlined access and collaboration.
Lagom WHMCS Client Theme 2.3.6 – Refined Support Experience
Lagom WHMCS Client Theme 2.3.6 brings a new update aimed at your support process and elevating the customer experience. This release introduces a redesigned ticket system that combines intuitive design, clearer structure, and improved accessibility, enabling both your team and your clients to interact with support requests more efficiently and with less friction.
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Streamlined Ticket Interface
The traditional sidebar, which previously held important ticket details, has been replaced with a dynamic tab-based interface that is easier to follow and harder to overlook. By surfacing relevant ticket metadata such as department, status, and priority in clearly labeled tabs, customers are naturally guided to provide all necessary information.
Clarity During Ticket Creation
In the second step of the ticket creation process, customers are presented with all relevant ticket details, ensuring they are contacting the correct department. A clear and descriptive support department selector, along with fields for related product information, customers can also review the current status of their product and the domain it is assigned to, eliminating confusion and streamlining support from the very beginning.
Knowledge Base Accessibility
Before proceeding with ticket creation, customers can quickly check whether their issue has already been addressed in your knowledge base. By entering their inquiry into a built-in search bar, they receive instant access to relevant articles, potentially resolving their issue without the need to contact support. This not only improves the customer experience through faster solutions but also helps reduce ticket volume, allowing your support team to focus on more complex requests.
Support Hours 1.2.0 Clearly Defined Hours
To improve your support quality even further, our team introduces new improvements for our Lagom WHMCS Support Hours extension. This ensures that your customers are informed about your support availability, providing them with clear timeframes within which they can expect a response from your team.
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Transparent Support Availability Across Your Website.
With the updated version of our Support Hours extension, your customers can now easily check your team’s availability from anywhere on your website. By attaching support status directly to your site’s navigation, you provide quick access to real-time information about each department’s availability, improving transparency and helping customers reach out at the right time.
Support Department Availability During Ticket Creation
The Lagom Support Hours extension further enhances the transparency of the ticket creation process by clearly displaying the availability of each support department. Customers are informed about the working hours, time zone, and current status of the department they are contacting. This allows them to make informed decisions and helps set realistic expectations for response times, improving the overall support experience.
Ready For Improvement?
These powerful updates combine the security of encrypted communication with the elegance of an improved support workflow. Whether you are focusing on securing sensitive communication or simply aiming to offer a smoother experience, Lagom WHMCS Sensitive Data 1.0.0 and Lagom WHMCS Client Theme 2.3.6 are here to help you raise the bar.
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