Sensitive Data For Customers
From login credentials to diagnostic messages, now your customers can safely submit sensitive information during ticket creation, giving your team the full context needed to respond quickly and effectively.
Allow customers to securely share sensitive data while creating a WHMCS support ticket
A new text area appears during ticket creation, allowing customers to safely provide confidential information right when it’s most relevan, without the need for follow-up emails or insecure messages.
Let clients view and manage sensitive data already linked to their support tickets in WHMCS
After submitting a ticket, customers can easily access their sensitive data entries, update incorrect information, or clarify previous inputs, giving them full transparency and control throughout the support process.
Give customers the freedom to remove sensitive data once their ticket is resolved
Customers can choose to delete sensitive information from tickets once it is no longer needed. This helps minimize data retention while reinforcing trust in how their information is handled.
Sensitive Data for Support
Sensitive data is always right where your support team needs it, easily accessible during ticket handling or customer review, helping agents work faster, smarter, and with full confidence.
Give your support team secure access to sensitive data in WHMCS view ticket
Agents can immediately see if a ticket contains sensitive data and, if permitted, view, edit, or remove the information directly from the ticket view, streamlining support without switching contexts.
Enable your support team to view all sensitive data from a customer’s WHMCS profile
Authorized team members can access a complete list of sensitive data shared by a customer across all tickets via their WHMCS profile, offering a clearer and more informed support experience.
Give your support team instant visibility of sensitive data in WHMCS ticket and client list
While browsing ticket or client lists, support staff can quickly identify entries with assigned sensitive data via an icon. Hovering reveals additional actions, allowing for quicker management without opening each ticket.
Sensitive Data For Admins
Empower your administrators with full control over sensitive data access, permissions, and audit logs, all from a centralized, easy-to-navigate configuration panel designed for secure, efficient operation.
Set access permissions and management roles for your WHMCS administrators
Administrators can define which team members are allowed to view sensitive data in the WHMCS admin area and who can edit or remove it. Control over visibility and actions helps enforce strict access policies.
Centralized view of all customer-submitted sensitive data for WHMCS administrators
Gain complete visibility into all sensitive entries submitted by your clients. From a single interface, administrators can search, filter, and take action on any data without navigating individual tickets.
Track every change with detailed activity logs for sensitive data in WHMCS
Administrators can access a full history of actions taken on sensitive data, including submission, edits, and removals, with user-specific timestamps, helping you maintain accountability and respond to compliance inquiries.
Protecting Private Information with Smart Encryption
Lagom WHMCS Sensitive Data is built to both manage and protect confidential customer information. Each entry is encrypted with a unique key and safeguarded by layered security and strict access controls, keeping data secure, isolated, and visible only to authorized administrator.
Stored Safely, Accessed Securely
Sensitive data is never stored in readable form. Decryption happens only at the moment of access and only within secure environments
Access-Restricted Decryption
Only authorized WHMCS admin users with proper permissions can view sensitive content, minimizing the risk of data leaks or misuse.
Complete Activity Logging
Every action related to sensitive data, creation, editing, or removal, is fully logged, giving you complete auditability and traceability.
Per-Ticket Encryption
Each sensitive data entry is encrypted using a unique key specific to that ticket, ensuring isolated protection for every request.
Dynamic Key Generation
Keys are created in real time using non-reusable, unpredictable values, strengthening protection against brute-force or replication attacks.
Layered Architecture
Encryption involves multiple key sources and transformations, reducing the risk of exposure from any single component.
Pricing
Frequently Asked Questions
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